Where does Houndztooth ship?
Houndztooth ships within Australia, New Zealand and globally.
We ship with Australia and around the globe with Australia Post or select couriers. You will receive a tracking number once your order is on its way. Signatures are required so please leave a note with your order if you would like it to be left without a signature.
How much does shipping cost?
Standard shipping anywhere in Australia is $10 per order.
Express shipping is $15 Australia wide per order.
Standard heavy shipping (marble dog bowls) anywhere in Australia is $15 per order.
Shipping anywhere in New Zealand is $15 per order.
Standard international with tracking is $30 per order.
Standard heavy (marble dog bowls) international with tracking is $50 per order.
Orders for larger and heavier products that fall out of the standard shipping range will be quoted upon time of order.
How long will it take my order to arrive?
Deliveries will leave our warehouse within 24 hours of being placed or the next business day. Business days are Monday through to Friday. Orders placed on the weekend or Public holidays will be processed the next business day.
Generally Australian orders will arrive within 2-7 working days of placing the order. Western Australian or remote deliveries may take longer.
International shipping times will vary depending on the destination. Your patience is appreciated if delivery problems occur.
Which credit cards do we accept?
We accept Mastercard, Visa and American Express. All payments are secure.
Can I have my parcel gift wrapped or a card included?
Yes. Please email us as soon as your order is placed with any special details and we will do our best to accommodate.
What happens if I need my delivery urgently?
If you need your order before a certain date contact us to confirm exact delivery times.
What happens if I entered the wrong address with my order?
Please make sure the address is correct at the time of order. If you think the address may not be correct, do email us immediately at email@example.com and we will do our best to assist. However once your order has left the warehouse we cannot redirect. If orders are undeliverable and returned to us for any reason, we will issue a refund less shipping and handling costs ($15 for Australian orders, $100 for international orders)