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Returns & Exchanges

Returns:

Houndztooth is happy to offer its online customers a return or an exchange for damaged or faulty items purchased online.

Returns or exchanges are accepted on goods within 14 days from the date of purchase and will require proof of purchase. If your item is damaged, faulty, or different to how it was described follow these easy steps:

1. Send a photo(S) of damaged/faulty product to hello@houndztooth.com.au along with your order reference number.

2. Once the item/s have been reviewed, we will email you with your options.

3. If a refund is determined the best outcome, you will be issued directly to the credit card used for the purchase.

4. Email notification will be sent once the return has been processed

Exchanges:

Houndztooth is happy to offer its online customers an exchange for unused items purchased online.

Exchanges are accepted on goods within 14 days from the date of purchase and will require proof of purchase. Item(s) must be unused.

If you wish to exchange your item/s please follow these easy steps:

1. Contact us at houndztooth.com.au with order number and details of your purchase.

2. Change of mind or error on the customer’s behalf may be exchanged however some/all postage will not be refunded.

3. Once the item/s have been received and reviewed, we will email you with your options.

4. If a refund is determined the best outcome, you will be issued directly to the credit card used for the purchase.

5. Postage for new (exchanged) product will be covered in part/all by the customer.

Cancelling Orders and Returns:

If you wish to cancel your online order with Houndztooth then please contact us within 6 hours of placing the order. Once items have been despatched, we cannot cancel the order.

To receive a refund, please follow the return policy steps above.

Our returns policy can be changed without notice.

General Enquiries

We’re happy to help you with any enquiries you may have regarding our products or the online ordering process. You can email us with your enquiries at hello@houndztooth.com.au.